In-house average weekday ridership for March was 2,796, up by 11.48% from last year. Supplemental providers average weekday ridership was 281, up by 14.00%. Combined in-house and supplemental providers average weekday ridership was 3,078, up by 11.70%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 101,492 boardings, up 16.94% as compared to the same time period in fiscal year 2022.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 88.25% for March. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 89.00%. On-time performance for trips with a desired arrival time was 51.34% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 80.71% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of March, Handi-Van operated 68,811 trips including 6,904 trips that were longer than one hour in trip time. The analysis found that 72.51% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 694 or 1.01% of all trips were more than 15 minutes longer than comparable fixed-route trips.
Average vehicle availability was 66.83% for March, down by -20.22% from last year.
Over the month of March, reservationists answered 38,165 calls. Of those calls, 97.58% were answered within 5 minutes.
| March FY2023 |
March FY2022 |
March FY2019 Pre-COVID |
% Change FY 22 to 23 |
9 Month FY2023 |
9 Month FY2022 |
9 Month FY2019 Pre-COVID |
% Change FY 22 to 23 |
12 Month FY2019 Pre-COVID |
Benchmark | |
|---|---|---|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 84,003 | 75,122 | 101,735 | 11.82% | 700,660 | 599,168 | 891,333 | 16.94% | 1,197,533 | |
| Average Weekday Ridership | 3,078 | 2,755 | 3,902 | 11.70% | 2,971 | 2,553 | 3,853 | 16.37% | 3,856 | |
| Unique Riders During the Month | 5,204 | 4,818 | 5,852 | 8.01% | 5,016 | 4,531 | 5,786 | 10.71% | 5,810 | |
| Cost per Revenue Hour | $106.53 | $99.20 | $84.10 | 7.39% | $107.52 | $105.57 | $86.99 | 1.84% | $87.76 | <= $90 |
| Cost per Passenger Trip | $50.79 | $50.61 | $38.56 | 0.34% | $53.10 | $56.28 | $39.46 | -5.64% | $39.61 | <= $39 |
| Cost per Revenue Mile | $7.39 | $6.45 | $5.64 | 14.53% | $7.36 | $7.11 | $5.85 | 3.48% | $5.87 | <= $6.20 |
| Passenger Trips per Revenue Hour | 2.10 | 1.96 | 2.18 | 7.03% | 2.02 | 1.88 | 2.20 | 7.93% | 2.22 | >= 2.2 |
| Farebox Recovery | 4.23% | 3.28% | 4.74% | 0.95% | 3.55% | 2.94% | 4.35% | 0.62% | 4.30% | 8% |
| On-Time Arrivals (Within 0-30 Min Window) | 76.97% | 78.63% | 76.65% | -1.66% | 78.14% | 78.43% | 75.89% | -0.29% | 75.93% | |
| Early Arrivals (> 10 Minutes) | 0.76% | 1.38% | 2.20% | -0.62% | 1.04% | 1.36% | 2.18% | -0.32% | 2.14% | < 2% |
| Very Early Arrivals (> 30 Minutes) | 0.02% | 0.05% | 0.09% | -0.03% | 0.03% | 0.05% | 0.12% | -0.02% | 0.12% | < 1% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 88.25% | 95.39% | 89.35% | -7.14% | 91.18% | 95.84% | 88.23% | -4.66% | 87.99% | >= 90% |
| On-Time and All Early Arrivals | 89.00% | 96.77% | 91.55% | -7.76% | 92.23% | 97.20% | 90.41% | -4.98% | 90.13% | >= 90% |
| Very Late Arrivals (>30 Minutes) | 1.30% | 0.06% | 0.63% | 1.24% | 0.72% | 0.07% | 0.74% | 0.65% | 0.78% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 51.34% | 68.70% | 62.42% | -17.37% | 64.44% | 66.23% | 60.58% | -1.79% | 60.91% | > 90% |
| Comparative Trip Length Analysis | 72.51% | 81.31% | 69.33% | -8.80% | 74.18% | 82.33% | 68.86% | -8.14% | 68.69% | 50% |
| Excessive Trip Length | 1.01% | 0.38% | 1.34% | 0.62% | 0.78% | 0.29% | 1.36% | 0.49% | 1.40% | 1% |
| No Show / Late Cancellation Rate | 4.04% | 3.91% | 4.37% | 0.13% | 4.06% | 4.22% | 4.46% | -0.16% | 4.44% | < 5% |
| Advance Cancellation Rate | 20.15% | 18.95% | 22.87% | 1.19% | 19.96% | 19.88% | 23.43% | 0.07% | 23.11% | < 15% |
| Missed Trip Rate | 0.36% | 0.16% | 0.23% | 0.21% | 0.30% | 0.12% | 0.26% | 0.17% | 0.27% | < 0.5% |
| Complaints per 1,000 Trips | 2.39 | 1.29 | 1.64 | 85.31% | 2.10 | 1.13 | 1.46 | 85.87% | 1.57 | <= 1.25 |
| Calls Answered Within 5 Minutes | 97.58% | 96.69% | 48.20% | 0.89% | 73.54% | 95.94% | 53.67% | -22.39% | 50.30% | 93% |
| Vehicle Availability | 66.83% | 87.05% | 86.23% | -20.22% | 72.51% | 88.23% | 87.61% | -15.72% | 86.16% | >= 80% |
